RETURN POLICY

 

Your complete satisfaction is important to us. If you are not completely satisfied with your purchase email info@triple-s-sports.com for a return authorization number.

ALL RETURNS MUST BE MADE WITHIN 30 DAYS
FROM ORIGINAL PURCHASE DATE - NO EXCEPTIONS

 

All returns must be authorized with customer service. Any return sent back without a Return Authorization Number (RA #) will be refused. RA Numbers do not guarantee that a credit will be issued. Once your return is received, we will inspect it to ensure the item(s) are in its original condition, all wrappers, tags, etc are in tact. Providing your return(s) are received in new, resalable condition, you will receive credit for your purchase, less the shipping. The original shipping and handling charges are not refundable. Should your return not be eligible for return, the package will be returned to you (charging return freight) and or a 20% re-stocking fee.

 

If you wish to exchange your item for another, you will be required to pay the freight for the exchanged item. Be sure to include on a copy of your invoice what item(s) you would like to exchange.

 

In the event that Triple S Sports shipped an item to you incorrectly, you will not be responsible for the return freight or re-stocking fees.

 

Non-Returnable Items: Clearance or Sale items, Decorated Uniforms, Apparel that has been worn or altered, Personalized  items such as uniforms, bags or gloves, Bats that have had plastic outer wrap removed, Athletic Cups removed from original packaging, Special Order non-stock items.

 

Send your return package in a prepaid, insured, traceable method to the address below.

Remember to include a copy of your sales receipt with your return authorization number on it and the outside of the package.

 

TRIPLE S SPORTS

ATTN: RETURNS DEPT
RA #

200 Deb Ave

Waco, Texas 76712

 

WARRANTY

 

 

BAT WARRANTY

 

Most bats carry a one year warranty (unless otherwise indicated) against defects. Wood bats generally do not have warranty (unless otherwise indicated). Damaged or defective bats must be returned directly to the manufacturer. Bat warranty requires a copy of your original receipt. In the event that you do not have the receipt, email us and we will be glad to send you a copy. info@triple-s-sports.com 

 

Limited Bat Warranty Guarantee

 

High Performance bats are manufactured with ultra thin walls to maximize performance. It is possible that slight indentations (dings) and/or surface deformations (out of roundness) may occur. This does not constitute a defective product. Specific terms and conditions of any warranty are indicated on the warranty registration card included with the bat. Ship your bat, freight paid (by customer) along with a copy of your proof of purchase to the manufacturer of the bat. You must have prior authorization to do so. Upon receipt of the bat and proof of purchase, the technical staff will examine the bat. The manufacturer has the option to either REPAIR or REPLACE, at their discretion. Aluminum bats found to have manufacturing or material defects (plastic end caps, air chambers and grips are repairable items). Repaired or replaced bats will be shipped paid by the manufacturer within 2-5 business days, pending stock availability. The substitution of a comparable bat will be made if the bat is no longer available. If a replacement bat is sent, the replacement bat does not start a new one-year warranty, but does fulfill the one-year warranty from the original date of purchase. If upon inspection your bat does not meet the warranty criteria, your bat will be returned to you.

 

Bat Manufacturer Phone Numbers:

 

If you have any questions pertaining to returns or warranties, email us at info@triple-s-sports.com